We want every customer to have a smooth experience. If you need to send an item back, please review the requirements and process below.

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Return Period

Return requests must be submitted within 30 days of the original purchase date.

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Return Requirements

To qualify for a return, the product must meet the applicable conditions below.

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Eligible Products

Defective Products: If your product arrives damaged or has a defect, it may be returned.

 

Incorrect Products: If you receive a different size, color, or style from the one ordered, you may request a return.

 

Unused Products in Original Packaging: The product must be unused, remain in its original condition, and be returned with its original packaging, including the box and tags when applicable.

 

Products That Cannot Be Returned

Used Products: Products that have been worn cannot be returned for hygiene reasons.

 

Customer-Damaged Products: Products damaged after delivery by the customer are not eligible for return.

 

Missing Original Packaging: A product returned without its original packaging, including the box or applicable tags, cannot be accepted.

 

Final Sale Products: Items identified as final sale are not eligible for return.

 

Earrings: For hygiene and safety reasons, all earrings are final sale and cannot be returned.

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How to Request a Return

Contact Our Team: To request a return, email glowbyjanet@outlook.com or send us a direct message through Instagram or TikTok. Please provide the information needed for us to identify and review the order.

 

Return Instructions: After the return request has been approved for processing, we will provide instructions for sending the product back. Please use the original packaging whenever possible so the product is protected during transit.

 

Inspection & Approval: Once the returned product reaches us, it will be inspected. Approved returns will be processed within 2–3 business days.

 

Return Shipping Cost: A $6 return shipping charge will be taken from the refund unless the product received was defective or incorrect.

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Refund Processing

For an approved return, the refund will be issued to the original payment method. Depending on the financial institution, it may take an additional 2–3 business days for the refund to appear in the customer's account.

 

 

Returns That Do Not Meet the Requirements

If a returned product does not satisfy the conditions listed in this policy, Glow By Janet may decline the return and send the product back to the customer.

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For additional questions or assistance with a return, please contact customer service at glowbyjanet@outlook.com.